About change and return
For sure, we would like to see every client is happy with their purchase, but if you find it’s not what you want, or you just change your mind. Please feel free to let us know, we will be glad to change it for what you want, or reimburse your money as you required. You have up to 30 days to ask for return. Please note that our tea products do not comply with this policy if the original package is opened.
Please send us an email to info@jadescha.com regarding your situation prior to returning the package. This might prevent unnecessary shipping costs for both parties. Once confirmed, we will provide you our warehouse address for return. Please include a copy of the invoice with your return to ensure correct credit will be issued. Once the returned package arrives at our company, please allow another 1 week for the refund to be processed. Please indicate the reason(s) of your return on your invoice or the purchase summary to help us better serve your needs.
*PLEASE NOTE THAT ALL THE TERMS AND CONDITIONS ABOVE MAY SUBJECT TO CHANGE WITHOUT FURTHER NOTICE.